FREQUENTLY ASKED QUESTIONS

Can't find your answer? Email us at rentpinkpetal@gmail.com


Are the flowers real?

Our arches are made with premium artificial real-touch florals that closely mimic the look and feel of fresh flowers. Most guests cannot tell the difference.

Why choose artificial florals?

Artificial florals allow for: Consistent beauty all day No wilting or shedding Weather-friendly designs Sustainable, reusable décor Lower overall cost than fresh installations predictable designs- no guessing exactly how your florals will look on your special day

Do the arches photograph well?

Yes—our arches are designed specifically to photograph beautifully in both natural and professional lighting.

How do payments work?

We offer 2 payment options: A 50% non-refundable deposit secures your date, with the balance due closer to the event, or via SHOP PAY which splits it into 4 payments. Both options will be visible at checkout.Delivery & Set ups.

What distance is included in your delivery?

Our prices include delivery and setup within 25 miles of our warehouse in Gardena, CA (90249)If you cannot determine if your event qualifies for free delivery, email us your address at hannahpartovi@gmail.com and we will be happy to let you know! We also deliver from 25 to 100 miles of 90249 for an additional fee.

How much does delivery cost?

Outside of our free delivery range, additional fees apply: - 01 to 25 miles = no milage fee- 26 to 50 miles: $2/mile- 51 to 100 miles: $2,500 minimum spent on rentals products + $2/milePlease note that 2 round trips are required: one for set up, and one for pick up, therefor the mileage surcharge will apply to both trips(multiply miles x4).

What does it mean when it says price is for 1 setup/location only?

This means that the price you pay for a floral product is for our team to set this item up one time, at one location. Additional fees will apply if the desired rental product is to be moved to another set up, for example from the ceremony to the reception, or anywhere else. The standard additional set up fee is $250, assuming it is within the same venue/location. If you book a tier 2 or higher package, this fee is waived!Don't hesitate to contact us for a personalized quote at rentpinkpetal@gmail.com

Can my floral products be moved from my ceremony to my reception space?

Of course! And we actually recommend it, so that you and your guests can enjoy your dream florals all day long. For insurance reasons, our products can only be moved & handled by a Team Member of Pink Petal Events. Please note additional fees will apply when we are to move your florals to another set up, unless we are already on site setting centerpieces for your reception!Under no circumstances can our products be moved by you or your guests.

Can I see your products in person?

We do not meet to show you these products because they are too big and cumbersome to transport for these kind of appointments. We strive to provide you with clear and precise photos and videos so you know what the product looks like before you rent. Please see additional photos and videos on our Instagram account @pinkpetalevents We also offer open houses to see the items at different venues, or loan our bouquet to bridal shops for brides to see a sample of our work. Please subscribe to our newsletter or email us for an upcoming open house date or bouquet loan.

Am I able to add in any color to the arches/ground florals?

Absolutely! For a small fee, we are able to add in pop of other colors to our floral products. Please note that we are not able to remove any of the existing florals; but we can add in more florals on top of them. color customization starts at $200 for the Floral Urns, and $300 for the Floral Pillars or Ground Florals.

Are you going to make other designs?

Absolutely — Pink Petal Events is always growing. I'm constantly dreaming up new collections and working behind the scenes on new designs inspired by upcoming trends, seasonal palettes, and real couples' requests. If there's a look you're loving that we don't currently offer, feel free to reach out — I might already be planning something similar!

I love your style and want you to flower my whole event with my unique vision. Can you do this?

We would love to provide you with a full custom floral design service! If your event is at least 6 months out, we would be happy to discuss with you, hear about your vision and provide you with a quote! Book a consultation here.

How to know if my date is available?

We book a limited number of weddings each weekend to ensure every couple receives our full attention and care. Because each event is unique, we start with a consultation to confirm availability and discuss your vision before moving forward with a booking.Schedule a Consultation — we’d love to hear what you’re dreaming up.

Am I expected to tip in addition to the cost of rental?

No. Our pricing is all inclusive and we compensate our staff generously so you don’t have to worry about extra costs.